Wimperis Embroidery FAQs
How long does it take to ship?
If it's not a #WEStitchKit we currently do a post run every Monday and Friday.
If you've bought something along side a #WEStitchKit, they will be shipped together, see below for when that is.
If you've bought a #WEStitchKit those are shipped bi-monthly. The product listing will always have a countdown until the next kit ships.
For example if you bought your kit any time in February or March you will receive it in April. We try our very hardest to get them out to you in the first 2 weeks of the month. Sometimes things get delayed due to circumstances beyond our control and in those cases you'll get an email to keep you updated.
Please always check your emails for shipping updates before contacting us
Do you ship internationally?
YES! I ship all over the world. Shipping will be calculated at checkout.
I haven't received my PDFs or welcome email, what do I do?
Sometimes these emails can take a few minutes to arrive. If it's been 15 minutes please check your spam folder. If it isn't there, add firstname.lastname@example.org to your safe sender list and send me an email to let me know it hasn't arrived and I'll resend them.
How long do I have to subscribe for?
There is a minimum subscription of 3 months but if you only want a single box you can order a one-off box.
Is the subscription box suitable for beginners?
Yes! Totally suitable for beginners and up. You get a full colour instructions booklet with diagrams and photographs that's really easy to follow. Lots of my subscribers were total first timers when they started. My kits have what I call "chunky patterns" which can look a bit intimidating, but are all very easy and you get a lot of stitching time for your money!
If you want to practice your stitches first you can do the Sampler Kit which is perfect for building your confidence.
Why is the subscription bi-monthly?
Kits are shipped bi-monthly (every second month) which allows you plenty of time to complete each project. Kits are send during the first week of even months (February, April, June, August, October and December)
Do I need any special equipment or materials?
No, everything you need is included in the box!
What if I have a question about the kit?
Our exclusive facebook group is always available for you to ask questions and get hints and tips from Niamh
Are your kits made in the UK?
Yes! Our kits are designed by me, Niamh. The hardwood hoops in the kits are from Elbesee, a family business based in Stroud and the needles are made in the UK too. The pattern is printed onto organic calico by a small business based in London. The kits are packed by Imogen and Alex in London.
What if I want to skip a month?
You can pause your subscription at any time for a maximum of 2 kits. After that your subscription will be automatically cancelled, unless you haven't fulfilled the mimimum subscription length of 3 kits - in which case you will be taken off pause until you've recieved 3 kits.