Wimperis Embroidery FAQs
Shipping
How long does it take to ship?
We currently do postage every Tuesday and Friday.
If your order contains a subscription kit or a preorder for a subscription design (either the Full Kit or Fabric & Instructions), then we will endeavour to send these separately.
Subscriptions are shipped quarterly. They will begin shipping at the beginning of each of the following months: March, June, September, and December.
For example, if you bought your kit any time in March, April or May then it will begin shipping on the first Monday in June.
We try our very hardest to get them out to you in the first 2 weeks of the month. Sometimes things get delayed due to circumstances beyond our control, and in those cases you'll get an email to keep you updated.
Please always check your emails for shipping updates before contacting us, and make sure you are signed up to the mailing list.
Do you ship internationally?
Yes we do! International shipping is added at checkout.
Unfortunately, due to GPSR, we are currently unable to ship to any countries within the EU or European Economic Area, which includes Northern Ireland.
Shipping will be calcuated at checkout.
PDF Subscription
I haven't received my PDFs or welcome email, what do I do?
Sometimes these emails can take a few minutes to arrive. If it's been more than 15 minutes, please check your spam folder.
If it isn't there, add hello@wimperis.co.uk to your safe sender list and send an email to hello@wimperis.co.uk to let us know it hasn't arrived, and we'll resend them as soon as possible.
Embroidery Subscriptions
How long do I have to subscribe for?
The minimum term for an embroidery subscription is 4 successful payments.
You may not cancel your subscription before this has been met.
You may skip twice in any 12 month period.
Subscription payments are taken on the same date every 3 months. If you'd like to request a payment date change, please email hello@wimperis.co.uk.
Is the subscription box suitable for beginners?
Yes! All of my kits and designs are suitable for beginners and up. You get a full colour instruction booklet with diagrams and photographs that's really easy to follow. Lots of my subscribers were total first timers when they started. My kits have what I call "chunky patterns" which can look a bit intimidating, but are all very easy and you get a lot of stitching time for your money!
If you want to practice your stitches first you can do the Sampler Kit which is perfect for building your confidence.
When do subscriptions ship?
We aim for kits to be sent on the first Monday of every 3rd month (March, June, September, and December).
For example, if you place an order for a subscription design during March, April or May, these orders will be sent beginning the first Monday in June.
You can also pre-order the subscription design in the months leading up to that date, without committing to a subscription.
Do I need any special equipment or materials?
For the Full Kit, everything you need is included in the box!
For the Fabric & Instructions subscription, you will need to provide your own needle and threads, hoop and hoop backing.
All of this (minus the thread) can be purchased from my Haberdashery.
What if I have a question about the kit?
Our exclusive Facebook group is always available for you to ask questions and get hints and tips from Niamh and other embroiderers!
Are your kits made in the UK?
Yes! Our embroidery patterns are designed by me, Niamh in Cheltenham.
The hardwood hoops in the kits are from Elbesee, a family business based in Stroud and the needles are made in the UK too.
The pattern is printed onto organic calico by a small business based in London.
The kits are packed by Imogen in Kent, and all other packaging comes from UK based companies.
The exception to this is the DMC embroidery thread included in my kits, which comes from France. I won't skip on thread quality.
What if I want to skip a month?
You may skip your subscription at any time for a maximum of 2 times in any 12 month period. This is controlled by our subscription platform. You may only cancel your subscription after the minimum subscription term of 4 payments has been met.
You can skip your next subscription kit under the "Subscription" tab on your account.