Wimperis Embroidery FAQs
Shipping
How long does it take to ship?
We currently do a postage run every Tuesday and Friday.
If you're order contains a subscription kit (either the full kit or Fabric and Instructions), then your order will ship when the subscription does.
Subscription designs are shipped quarterly. The product listing will always have a countdown until the next kit ships.
For example, if you bought your kit any time in March, April or May then it will ship on the first Monday in June. We try our very hardest to get them out to you in the first 2 weeks of the month. Sometimes things get delayed due to circumstances beyond our control and in those cases you'll get an email to keep you updated.
Please always check your emails for shipping updates before contacting us.
Do you ship internationally?
We ship everywhere except for countries in the European Union or Northern Ireland due to the GPSR regulations (we are sad about this too!)
Shipping will be calculated at checkout.
PDF Subscription
I haven't received my PDFs or welcome email, what do I do?
Sometimes these emails can take a few minutes to arrive. If it's been 15 minutes please check your spam folder. If it isn't there, add hello@wimperis.co.uk to your safe sender list and send me an email to let me know it hasn't arrived and I'll resend them.
Embroidery Subscriptions
How long do I have to subscribe for?
There is a minimum subscription of 3 payments (which equals 9 months), but there is also the option to purchase the design as a one-off throughout the ordering period.
Is the subscription box suitable for beginners?
Yes! All of my kits and designs are suitable for beginners and up. You get a full colour instruction booklet with diagrams and photographs that's really easy to follow. Lots of my subscribers were total first timers when they started. My kits have what I call "chunky patterns" which can look a bit intimidating, but are all very easy and you get a lot of stitching time for your money!
If you want to practice your stitches first you can do the Sampler Kit which is perfect for building your confidence.
When do the kits ship?
The subscription is now quarterly.
This means a new design will be ship the first Monday of each of the following months: March, June, September, December
You will be able to pre-order the kit in the months leading up to that date. For example, for the September kit the months in which you order it will be June, July and August.
Do I need any special equipment or materials?
No, everything you need is included in the box!
What if I have a question about the kit?
Our exclusive Facebook group is always available for you to ask questions and get hints and tips from Niamh and other embroiderers!
Are your kits made in the UK?
Yes! Our kits are designed by me, Niamh.
The hardwood hoops in the kits are from Elbesee, a family business based in Stroud and the needles are made in the UK too. The pattern is printed onto organic calico by a small business based in London.
The kits are then packed by Imogen and Alex in Cheltenham.
The only part of our kits which are not from the UK are the DMC threads, which come from France.
What if I want to skip a month?
You can pause your subscription at any time for a maximum of 3 kits/designs.
After that your subscription will be automatically cancelled, unless you haven't fulfilled the minimum subscription length of 3 payments - in which case you will be taken off pause until you've received 3 kits/designs.